Returns Policy

Do you want to return something?

You can return an item for a refund, within 30 days of receiving your original order
any refund will be less the cost of shipping the goods to you.

Products must be unused and in their original condition, with their various pruduct or display tags and in their original packaging and be sent back to The Luggage Store at the expense of the customer.
Please include a copy of your receipt.

Returns need to be sent to:

The Luggage Store
PO BOX 7175

QLD 4127

We’re not able to offer an exchange on returned items. If you need a different size or colour, or you want a different item, just place a new order. That way it will get to you quicker too!

We will refund the price you paid for your item, back to the original account used.

The goods are your responsibility until they reach our warehouse, so make sure your return is packed properly and can’t get damaged in transit. We recommend using registered post so that you can keep track of your parcel.

No return for change of mind is available on special request orders or when stock has been specifically obtained to meet your order.

When You Receive Your Order

We try to ensure all our products are shipped free from defects, but if there is a problem with your purchase when you receive it, please contact Bagworld and we will organise to have the item replaced. You need to advise us of any fault in a new product within 30 days of receiving your order, and please do not use the product.

Warranty Based Returns

Every product you purchase from The Luggage Store comes with a full manufacturer’s warranty that covers manufacturing defects or faults. Warranty periods and conditions do differ and vary for different manufacturers and products, and start from the purchase date on your receipt.

Warranties do not cover wear and tear, misuse, or damage not imited to but also including Airlines and other carriers.
We recommend that you check over your bag when retrieving it from a carrier, and if there is any damage, please report it to the airline or carrier at that time.
All manufacturers as a general rule will reject any damage caused by any one at anytime.

If a problem occurs with your purchase within its warranty period, you can contact the manufacturer or service centre for help with the issue. You can also contact us for assistance, and your product can be returned to us for assessment of the fault at your cost.
If covered by the warranty, the fault will be repaired and the item returned to you.
In the case that no repair is possible, the item will be replaced at the manufacturers discreation with from their current ranges with an at least similar or better product.